The concept of customer service has evolved drastically in the past few years. Consumers nowadays demand attention from the businesses they purchase from. Ninety percent of Americans use customer service to decide whether or not to do business with a company. So, if you are a business looking to optimize
Communication has come a long way since party lines and rotary phones. For decades, the POTS phone system was the main character of telecommunications, connecting us with our loved ones and the world. However, with the rapid advancement of technology, a dynamic shift in phone service has taken place, transforming
With so many options on the market, we understand that choosing between one phone system and another has become a painstaking process. There are tons of phone systems in the market today, and they all seem to bring promises of enhanced communications, so which one is the one that will
Data security has been getting more complex over time. In the past, we used to think that ‘Hello12345’ was a good password for all our accounts and that sharing every minute of our lives on social media couldn’t have any negative outcomes. But as time has passed, the importance of
As a business owner, we know you are thinking about improving and growing your business every day. Most people try to think of innovations or new products they could offer as the answer to ‘improving their business.’ Very few reflect on current processes and products offered as a way to
Cybersecurity is a field that has grown almost at the same pace as technology. Being updated on cybersecurity trends is necessary to protect your business as a business owner. The newest disruptor to the cyber and tech industries is the rise of AI software like ChatGPT and Jasper. AI, like
Think back to a few years ago. It’s your very first day at a new job. You arrived early and got a tour around the office. You met your new coworkers, and you were ready to go. And just like that, these people, for some time, became your almost day-to-day
Hybrid and remote work have been around for a couple of years now. In fact, due to COVID, these work modes have become the norm for many of us. But just because it’s the norm doesn’t mean we’re doing remote work right. For instance, is your team actually being productive?
Sometimes we can have two good things, that put together are even greater, like piña coladas—the combination of pineapple and coconut is a chef’s kiss. Well, this logic is followed in many other areas, such as business communications. Perhaps you’ve read your fair share about UCaaS and CCaaS, but maybe
Is AI technology really coming to take all our jobs? The short answer is no, as much as it may seem like it. However, when used correctly, artificial intelligence can be a helpful tool in business. Artificial intelligence in business is changing how organizations interact with consumers, stakeholders, and employees.
As a broker for a wide variety of communication services, we often find ourselves fielding questions about other kinds of “brokers.” What they are, what purpose they serve, etc. And network packet brokers (NPBs) are no exception. So we’re going to take a moment to unpack what a network packet
As you know, making BIG decisions for your business is a huge responsibility. Not only do you want what is best for your company, but you also want the best bang for your buck. Finding the right providers with the right services can be a daunting task. However, there’s actually
Just what we need, another acronym. Business technology changes so fast, you don’t have enough hours in a day to wrap your head around it. The cloud has accelerated business tools and the adoption of the cloud has only increased the number of tools available to you, that new categories
Do you ever worry that slow internet will hold you back? We all do! Much like with traffic jams, when the internet becomes saturated with too many users downloading too many things, or using up too much bandwidth, moving from one place to another becomes impossible and hence you are
One of the latest buzzwords in the technology industry has been SaaS. No, it’s not how your toddler acts when you tell them what to do. SaaS is known as Software-as-a-Service and more than likely, your company is using some sort of this software. Some business leaders haven’t jumped on
If the COVID-19 pandemic has taught us anything, it’s that cloud-based communication solutions are essential for business continuity. Which is why hundreds of thousands of companies have adopted cloud-based communication, IT, and software services. In fact, all respondents to Flexera’s State of the Cloud Report this year indicated they were
Have you heard about cloud solutions for manufacturers? It’s no secret that the demands on manufacturers are only growing with each passing year. Despite supply chain challenges and a growing labor shortage, customers still expect fast delivery and uninterrupted production. To meet these demands, many manufacturers are turning to cloud-based
Perhaps you are not familiar with cloud solutions for auto dealerships. With the chip shortage of recent years and inflation increases, you may have seen a detrimental effect to your business. We know that these obstacles can majorly affect your bottom line. Let’s face it, you have enough to deal
If you’re like most business owners, the term “disaster recovery” makes you think of wildfires, floods, hurricanes, and other natural disasters. And odds are, you’ve got plans in place to prepare your team if these disasters occur. But what if we told you, there’s a far more common disaster that
The benefits of investing in cloud services can make a big difference in your business. If you are already using cloud services, are you using the most effective and all-encompassing services? There are several reasons why your business needs the best cloud services available. Below, you will see why cloud
So, you’ve decided to purchase a cloud-based solution for your business. Great! You now have the task of finding the best provider, or vendor, for your cloud broker with the best services that suit your needs. In order to ensure that you choose the right provider, you need to do
If you are the owner of a small to midsize business (SMB), then you know that your company is always on the lookout for solutions to reduce operational costs, improve productivity, and generally become more competitive in your field. Many companies turn to the Cloud for these solutions. Cloud Solutions
The adoption of cloud-based solutions is on the rise in businesses of all sizes, and in countries all around the world. These businesses seek to reduce costs, streamline operations, and support WFH (work from home), to help gain a competitive advantage. While developments on the other side of the world may not directly impact your everyday operations, there is strategic benefit in being aware of trends. These trends may
Flexibility to Go Wherever, Whenever Your team members are chained to a desk by outdated communications technology. Give them the opportunity to utilize the right tools whenever and however they need, so that customer experience, as well as employee engagement, will always be paramount. UC&C provides a simple, complete and
The telecommunications landscape can be confusing, time consuming, and unnecessarily expensive. Connectivity, compliance, security, up-times, and service levels are just a few variables to manage. Additionally, each metric varies from carrier to carrier and from company to company. This is where a Telecom Broker comes in. A Telecommunications Broker is
By the end of 2024, the Unified Communications (or UC for short) market is predicted to reach a value of over $143.5 billion! With the UC world showing no signs of slowing down, now is the time to find the right Unified Communications platform for you. Before jumping in, learn
5 Steps to Fix Your WiFi Before Calling Your Provider Internet connection is such a big part of our lives that it has become like electricity: You notice when it’s gone. Whether you use WiFi for running a smart home, gaming online, or streaming movies, a disrupted connection can be
New Horizons, a provider of cloud and traditional communications, recently invited GreenStar Solutions to Boston to discuss game-changing technology offerings. Notably, this is the third consecutive year that GreenStar Solutions has attended this “inner-circle” function. Boston, MA – May 17th, 2016 Find out what sets us apart here.
GreenStar Solutions announcing expansion of our advisory and sourcing services to include the generation of natural gas. Effectively researching various natural gas suppliers is a tedious, time consuming and many times complicated task. GreenStar Solutions is now ensuring that important “apples to apples” costs and comparisons are made and provided
GreenStar Solutions was crowned a winner Tuesday night at the 3rd annual Greater Lehigh Valley Business of the Year award dinner in Bethlehem. Four companies and one executive in various categories each received the award. Find out what sets us apart here. “Each winner has a strong commitment to their